Warenkorb
At International Elevator Commerce, we are committed to providing exceptional service to our customers and ensuring transparency in all our operations. Below, we present our return policy:
Return Period
A return period of 15 days is established from the date of product receipt. During this period, customers have the option to return their order.
Detailed Product Control
To ensure the authenticity and quality of our products, we implement strict control, including serial numbers for each part and detailed recording of production years.
Error Free Returns by International Elevator Commerce
In the case of returns within the established period and without errors committed by International Elevator Commerce, the full amount of the invoice will be refunded, and a new invoice will be issued with 25% of the amount for administrative expenses.
Exclusive or Discontinued Products
No refunds will be issued for exclusive or discontinued products unless there is an error on the part of International Elevator Commerce in processing the order.
Errors by International Elevator Commerce
If the error in delivery or order processing is attributable to International Elevator Commerce, we will take care of the return, and the customer will not be charged anything. The full amount of the product will be refunded.
Parts Control and Refunds
Since we maintain detailed control of the products through serial numbers of the parts, if the originally sent part is not received, no refund will be issued. It is the customer's responsibility to ensure that the returned part is the same as the one initially received.
Return Process
To initiate the return process, the customer must contact our customer service within the 15 day period. Detailed instructions will be provided on how to return the product, including the need to provide the corresponding serial number.
Return Conditions
- The product must be in its original condition, without damage or signs of use.
- All accessories, manuals, and original packaging materials must be included.
- The customer is responsible for the shipping costs associated with the return unless the error is attributable to International Elevator Commerce.
This return policy is subject to change, and any modifications will be communicated to This return policy is subject to change, and any modifications will be communicated to customers in a timely manner. At International Elevator Commerce, we are committed to customers in a timely manner. At International Elevator Commerce, we are committed to customer satisfaction and integrity in all our transactions.customer satisfaction and integrity in all our transactions.